QUICK LINKS

" 'Where is the missing heritability?' is a question asked frequently in genetic research. The difficulty seems to come down to the common disease/common variant hypothesis not holding up." » Read more

Customer Support

The Golden Helix Support Team is here to help. Whether you have a question about how to use the software or if you need to find a technical paper, the experts at Golden Helix will have the answer you need. We are committed to providing you with legendary support.

Contact Customer Support

Our support hours are Monday through Friday 9:00am through 5:00pm Mountain Time. Email technical support requests are responded to the same business day, and in most cases within a couple of hours.

To contact customer support:

Email: support@goldenhelix.com
Phone: +1 (406) 585-8137
Toll Free: +1 (888) 589-4629

Affymetrix Support

For in-depth support for Affymetrix users, click here.

Illumina Support

For in-depth support for Illumina users, click here.

Search the Knowledge Base

The Golden Helix Knowledge Base is a user-friendly information center. Our support team keeps the Knowledge Base up to date with common and complex questions we receive from our customers. It's a great place to start if you have questions or need troubleshooting solutions!
» Visit the Knowledge Base

One-on-One Web-Based Training

These one-on-one meetings are conducted using the telephone or VOiP and your favorite web browser. This format enables us to turn the presentation over to you so you can show us what is happening on your computer screen (with your permission of course). This allows us to safely guide you through analyses on your own data sets without having to exchange any files.
» Schedule a Webinar Now